- Joined
- Jul 16, 2014
- Messages
- 29,126
- Location (City and/or State)
- South Eastern Florida (U.S.A.)/Rock Hill S.C.
First off I'd like to say that I have nothing against Fed Ex employees in general if any should be on this forum.
SO, I ordered my wife three pair of gold ear rings for Valentines day. The seller had free shipping but only dealt with Fex Ex. I'd had very little experience with them and thought nothing of it.
I placed the order and got a tracking number, etc. On the day that the package was to arrive, I went home from work a little early and waited on the box. 3, 4, 5, eight O'clock and no package. I clicked on the internet to track my order, and it showed the package as "DELIVERED".
I contacted Fed Ex and told them the situation and they asked if I had given the seller the correct adress. I told them YES. I even used the "auto fill" that automaticaly fills in the information. The person on the phone said that they needed to conduct an investigation and would get back to me.
Two full days later, while I was at work, a call came in but I didn't hear it because I was working on a running engine. The message left said that after speaking to the driver, they concluded that the package was left...And it was left at the correct location and that the investigation was OVER!
I called back and after being on hold for ages, was transferred to a rude individual that told me that either someone had stolen it from my porch or that I was conducting some sort of fraud! Then with many words exchanged, I was told that a FED-EX P.R. person would be visiting my home to discuss the matter and that I could file a formal complaint.
The next day, while I was cleaning my biggest living room fish tank, I saw out of the corner of my eye a FED-EX truck. By the time I could get to the front door, it quickly sped away.
What I saw when I opened the door was the back of the truck at full speed going down the road and a dirty and mangled box on my porch with tape holding it together, but containing the ear rings.
When the customer service agent visited the next day, I showed him the package and told him that the driver had snuck back to my house and tossed it on the porch without knocking and with no explaination.
It was clear that he didn't believe me and in a phone conversation later that day I was told that the driver said that he never came back to my house...because it was already delivered to the correct address.
(The trucks have no G.P.S.)
This whole matter has gone unresolved as far as I'm concerned. The only one who did nothing wrong was me, yet I'm the one looking guilty?
I will NEVER, EVER again deal with FED-EX.
Thanks for letting me vent.
SO, I ordered my wife three pair of gold ear rings for Valentines day. The seller had free shipping but only dealt with Fex Ex. I'd had very little experience with them and thought nothing of it.
I placed the order and got a tracking number, etc. On the day that the package was to arrive, I went home from work a little early and waited on the box. 3, 4, 5, eight O'clock and no package. I clicked on the internet to track my order, and it showed the package as "DELIVERED".
I contacted Fed Ex and told them the situation and they asked if I had given the seller the correct adress. I told them YES. I even used the "auto fill" that automaticaly fills in the information. The person on the phone said that they needed to conduct an investigation and would get back to me.
Two full days later, while I was at work, a call came in but I didn't hear it because I was working on a running engine. The message left said that after speaking to the driver, they concluded that the package was left...And it was left at the correct location and that the investigation was OVER!
I called back and after being on hold for ages, was transferred to a rude individual that told me that either someone had stolen it from my porch or that I was conducting some sort of fraud! Then with many words exchanged, I was told that a FED-EX P.R. person would be visiting my home to discuss the matter and that I could file a formal complaint.
The next day, while I was cleaning my biggest living room fish tank, I saw out of the corner of my eye a FED-EX truck. By the time I could get to the front door, it quickly sped away.
What I saw when I opened the door was the back of the truck at full speed going down the road and a dirty and mangled box on my porch with tape holding it together, but containing the ear rings.
When the customer service agent visited the next day, I showed him the package and told him that the driver had snuck back to my house and tossed it on the porch without knocking and with no explaination.
It was clear that he didn't believe me and in a phone conversation later that day I was told that the driver said that he never came back to my house...because it was already delivered to the correct address.
(The trucks have no G.P.S.)
This whole matter has gone unresolved as far as I'm concerned. The only one who did nothing wrong was me, yet I'm the one looking guilty?
I will NEVER, EVER again deal with FED-EX.
Thanks for letting me vent.