we have a sulcatta turtoise but we're not sure if it's hibernating at one point was flopped out and face white we put it's body only in warm water color came back head was out then went in now mid way out but still not moving and or opening eyes nor eating. Friends say hibernate 6-12 weeks without moving others say it passed. How do I know for certain. It was gift for my lil boy and he's upset. Please help. I was at work they sent me picture of my husband holding the turtoise.