Turtle Source

awwinterfall

New Member
Joined
Apr 14, 2020
Messages
2
Location (City and/or State)
pensylvania
Really dissapointed. They sent me a painted wood turtle with one eye missing. My email went unanswered.
A lady then called me and asked if I received my order. I explained the situation and she said that she would send a return label.
I am still waiting for the return label.
 

Attachments

bouaboua

Well-Known Member
Tortoise Club
5 Year Member
Platinum Tortoise Club
Joined
Dec 7, 2013
Messages
11,813
Location (City and/or State)
San Jose CA
Hello and Welcome to the forum and very sorry for what you encounter.

Please keep us updated with how things progress......
 

ZenHerper

Well-Known Member
Joined
Feb 27, 2020
Messages
480
Location (City and/or State)
New Jersey
Never sent label. Emails being ignored.

Should I do a cc chargeback?
You could file a Not As Described complaint with the bank...they may insist that the animal be returned as part of the refund process, depending on the contract you agreed to when you purchased.

So you'd have to think about whether you want to do that.

But, yes, complaints from banks often shake a seller's silence loose.

I'm not a fan of mass sellers, but the current crisis may be complicating things on their end. Be sure that your communication is clear, but not aggressive.
 

New Posts

Top