I am seeking this clinic be immediately removed from ALL turtle/tortoise/reptile lists, and any other lists that this Vet clinic appears on.
I had my leopard tortoise examined there on Saturday, and unknown to me, it was examined by a "relief doctor" they did NOT identify themself as that, and handled my tortoise very improperly. The "doctor" would grab the tortoise (2 years old, so pretty small) very rough and violently and would move, rotate, and turn upside for long periods of time. Then the doctor was surprised that my leo was inside her shell, so the doctor wanted to put her to sleep to inspect her leg. I refused that. When you handle my tortoise properly she will come out of her shell and stretch all legs fully for a thorough inspection. It just takes a little love and care, something this "doctor" didn't have at all.
Then they decided to only give pain medication. Nothing else.
I had X-rays done at another clinic and brought in high quality printouts and offered to email them the digital copy (but they do NOT have Internet access, yet have a website and email). I showed a white mass on the x-rays, and they didn't want to help with that at all. They didn't do anything to help my tortoise out. Nothing. Not a thing. Just handled her wrong and that's it. What kind of care is that?
So they charged be $75 for the pointless consultation, pain medicine, and showed me the door.
End result, nothing helped my tortoise, and I am seeking a full refund. I called and spoke with the office manager, and she refuses to acknowledge that the doctor did anything wrong.
I told her I would write this email, and encourage people to never go to her clinic again, and she didn't care at all.
So PLEASE everyone, go somewhere else... like Dr. Tom Greek. He is an OUTSTANDING Vet in the Los Angeles area. Just this morning, on his own, without even seeing my tortoise, sent me an email, and offered free help and advice. What a GREAT guy!
You can see x-rays and learn more about this leopard and what has happened here...
http://tortoiseforum.org/thread-12544.html
Thank you,
Cory
Do NOT go here!!!
All Pets Medical Centre/Rolling Oak Aviaries
7606 Fallbrook Ave.
West Hills, CA 91304
(818) 883-2600
[email protected]
http://www.yourpets.com
I had my leopard tortoise examined there on Saturday, and unknown to me, it was examined by a "relief doctor" they did NOT identify themself as that, and handled my tortoise very improperly. The "doctor" would grab the tortoise (2 years old, so pretty small) very rough and violently and would move, rotate, and turn upside for long periods of time. Then the doctor was surprised that my leo was inside her shell, so the doctor wanted to put her to sleep to inspect her leg. I refused that. When you handle my tortoise properly she will come out of her shell and stretch all legs fully for a thorough inspection. It just takes a little love and care, something this "doctor" didn't have at all.
Then they decided to only give pain medication. Nothing else.
I had X-rays done at another clinic and brought in high quality printouts and offered to email them the digital copy (but they do NOT have Internet access, yet have a website and email). I showed a white mass on the x-rays, and they didn't want to help with that at all. They didn't do anything to help my tortoise out. Nothing. Not a thing. Just handled her wrong and that's it. What kind of care is that?
So they charged be $75 for the pointless consultation, pain medicine, and showed me the door.
End result, nothing helped my tortoise, and I am seeking a full refund. I called and spoke with the office manager, and she refuses to acknowledge that the doctor did anything wrong.
I told her I would write this email, and encourage people to never go to her clinic again, and she didn't care at all.
So PLEASE everyone, go somewhere else... like Dr. Tom Greek. He is an OUTSTANDING Vet in the Los Angeles area. Just this morning, on his own, without even seeing my tortoise, sent me an email, and offered free help and advice. What a GREAT guy!
You can see x-rays and learn more about this leopard and what has happened here...
http://tortoiseforum.org/thread-12544.html
Thank you,
Cory
Do NOT go here!!!
All Pets Medical Centre/Rolling Oak Aviaries
7606 Fallbrook Ave.
West Hills, CA 91304
(818) 883-2600
[email protected]
http://www.yourpets.com