CREDIT OR NOT

[FranklinAndTara]

i wonder if he's had other complaints? i'd think that if it was a bad batch he should refund you. and bottom line... he can get credit for his costs too... His supplier wouldnt want to lose a customer and frankly neither should he.. just sounds like he doesnt want to deal with the supplier. so much for customer service

 

[CtTortoiseMom]

Credit for sure! They sell a product, the product failed to work. Given that you are a good customer and have a history of doing business with them they should eat the cost of the seed replacement to ensure your continued patronage.

Sorry this happened to you I can empathize with your frustration!

 

[Neal]

I'm with the "credit crowd"...only because there is so much competition in any market or industry, customer retention is key so you do whatever it takes to make them happy. I was GM of a local restaurant for a few years, gave away a lot of free pizza, but those people I did that for always came back. I would do it even if I knew without a doubt they were lying to my face. There are people that take advantage of that level of customer service, and to those people who tried to get free food every time they came in, I had to set some limits. But, it sounds like in your case, this is the first time you had any issues? There are limitless other options out there for what you need, and you are right to take your business elsewhere...it's just bad business to do what he did.

 

[Baoh]

I would simply give my money to another vendor in the future if I had an experience where germination was so poor.

 

[dmarcus]

There is a saying in retail. Do a fantastic job for a customer, and they MIGHT tell one friend. Do a bad job for a customer, and they will tell EVERYONE they know. So true...

This is very true Tom.

My last job, I was the training supervisor for the security department in a casino and when I would do the new hire training I always mentioned that to them during the customer service portion of the training...

 

[Lilithlee]

A credit for sure, maybe not 100 percent, but enough that customer feel heard and that the company try to fix an error. There are away of working around the people that want to cheat the system. Most customer want to feel hear and that something is being done to fix an error. Find a happy middle where both the customer and company our happy. If that can't happen, then there is something wrong. Other with the company or customer. In your case, I'm sorry to say the seed company has a big error where it doesn't like to keep long standing money paying customers. If I were you, I would find a company that does.