Thank you for the welcome hi from a cold and wet uk, i have two Russian torts a girl aged 10 called Nellie and a boy aged 8 called Neil, hoping to pick up tips and learn from you all.
Please post pics of your torts and their enclosures. This would enable us to help you and give you advise much more easily. And give your torts daily soaks in warm water so as to avoid dehydration and pyramiding. Make sure you keep them warm.
Read the "Beginners Mistakes" Thread and different care sheets which will also help you deal with your torts. Ask any question, whenever in doubt.