1. Welcome! Are you interested in tortoises? If so, we invite you to join our community! Our community is the #1 place for tortoise keepers to talk online. Once you join you'll be able to post messages, upload pictures of your tortoise and enclosure, and discuss any tortoise topic with other tortoise keepers. Get started today!

Big Apple negative experience

Discussion in 'Tortoise Vendor Reviews' started by Loohan, Nov 4, 2016.

  1. Loohan

    Loohan Well-Known Member

    Joined:
    Jan 5, 2015
    Messages:
    523
    Likes Received:
    434
    Trophy Points:
    63
    Location:
    North-Central Arkansas
    I recently ordered a thermostat via Amazon:

    NEW DIGITAL CHIP - BAH-1000DC Reptile Thermostat With DC Chip Technology
    by Big Apple Pet Supply

    https://www.amazon.com/NEW-DIGITAL-...rd_wg=p10HK&psc=1&refRID=PQZ8CCHKEF5VXCRR4MVE

    It arrived non-working; ALWAYS ON regardless of setting. Some "Smart Chip".
    Worse, Big Apple refused to refund my shipping costs to return it. I did get a refund for the item itself, but i had to pay $7 out of my own pocket to return the item. I even wrote them, incredulous, before returning it. The reply of Oct 14:


    Hi,
    Thank you for contacting us. Per our Return Policy, we do not pay for return shipping.

    Regards,
    Andy

    Pet Care Consultant
    Big Apple Pet Supply, Inc.
    800-92-APPLE
    Gillian Moore and Tidgy's Dad like this.
  2. Killerrookie

    Killerrookie Well-Known Member

    Joined:
    May 11, 2014
    Messages:
    2,026
    Likes Received:
    3,057
    Trophy Points:
    113
    (These ads do not appear for registered members.)
    Ugh I never trust that guy. Ever since I watched his YouTube videos for Big Apple Pet Supplies. Especially some recents of him selling a poor adult Sulcata that has pyramiding.
  3. Loohan

    Loohan Well-Known Member

    Joined:
    Jan 5, 2015
    Messages:
    523
    Likes Received:
    434
    Trophy Points:
    63
    Location:
    North-Central Arkansas
    I had previously bought one of these same BIg Apple units, and it worked for a while, but it just failed. It is always-on.
    Last edited: Sep 13, 2017

Share This Page