I still have friends working in stores like these, and I support them and their love for animals. I used to work in two pet stores. I know how it is. The policies need some changing. I was hopeful to speak to a representative like I was told, just to see if there could be improvements. If they wanted to make an improvement and reach out, it would have made them look better. It just shows, the lack of care the people who make all the money have.