- Jan 7, 2018
- Location (City and/or State)
Thought I'd leave a review of my experience with Lugarti Reptile products because it wasn't the greatest. I had heard about Lugarti Terrarium grass here on the forum so I decided to order some. I placed my order on 3/8 and paid for priority shipping. Immediately I received a confirmation number and an email saying my order was being prepared. As of 3/12 my order still hadn't shipped so I contacted the company by email inquiring whether my order had shipped or not. I received no reply. 3/13 I again contacted the company by email and FB, Still no reply all day. So later in the afternoon I filed a complaint with PayPal, and then within minutes I received an email from the company and a created shipping label number. I had already ordered testudo seed mix from tortoise supply (and it shipped the same day) so I replied I no longer wanted the order please refund my money. They chose to ship the order anyway and not refund my money. I will not be buying from this company again.