Hello, this is my first time on this website, and I have a problem with my tortoise. It is testudo hermanni. It has something white and hard in its anus for 3 days and I think it can't poop. Also, its butt is a little bit swollen. I have read that I need to soak it in warm water and I do so every day, but its swelling subsided just a little bit. I hope you can help