Ihsan
New Member
- Joined
- Dec 11, 2016
- Messages
- 13
Good day everyone!
I have a problem and I need some advice. I've got a red foot tortoise from My Turtle Store website, and it arrived in a bad shape. I contacted them, they don't replay on weekends, and even through the week they rarely reply. Anyway I told them about the situation and they instructed me to soak her in warm water for 30 minutes everyday. She didn't seem to get better, so I contacted them again but they didn't reply until the next week. they sent me a label and told me to send her back to treat her and send me a replacement. I told them that I don't have a proper container to put her in for shipping, so send me the replacement so I can use the same box, they refused, then they stopped replying at all. I've sent her back to them, and it has been a week now and I hadn't heard anything from them. I sent a billion emails to Robert Moore, the owner, and he didn't bother to reply. So now I don't know what to do, they took my money, my tortoise, and vanished! I haven't seen a worse company, bunch of lairs, scammers, and thieves.
What would you do if you were in my place?
I have a problem and I need some advice. I've got a red foot tortoise from My Turtle Store website, and it arrived in a bad shape. I contacted them, they don't replay on weekends, and even through the week they rarely reply. Anyway I told them about the situation and they instructed me to soak her in warm water for 30 minutes everyday. She didn't seem to get better, so I contacted them again but they didn't reply until the next week. they sent me a label and told me to send her back to treat her and send me a replacement. I told them that I don't have a proper container to put her in for shipping, so send me the replacement so I can use the same box, they refused, then they stopped replying at all. I've sent her back to them, and it has been a week now and I hadn't heard anything from them. I sent a billion emails to Robert Moore, the owner, and he didn't bother to reply. So now I don't know what to do, they took my money, my tortoise, and vanished! I haven't seen a worse company, bunch of lairs, scammers, and thieves.
What would you do if you were in my place?